As must of you noticed, my site took a dump at around 3:30pm today due to having too many PHP processes running. I have never encountered this problem before, and found out how to prevent it from happening in the future (hopefully). I contacted my hosting (Globat.com) concerning the issue, and had a service ticket created and made them escalate it to high priority since my site was completely down (files were actually still in tact though, so that is good!). By 6:30pm my site was still down so I decided to call Globat’s support line and ask for an update. After waiting on hold for a while I spoke with an analyst who was able to talk to their tier2 staff to fix the issue. After waiting 15 minutes for the changes to take effect my site loaded fine, but after about 2 minutes it broke again with a permissions error. I did not change any of my file permissions (I believe they did when looking into my first error). At around 7:30 I decided to talk to them about it via online chat in which I was 5th in queue, and got up to 2nd then it sat there. I decided to redo my request to talk to an analyst, and their “24/7 Support” was “Unavailable to to chat at this time, try again later, or leave a message” WTF? I decided after this to take a nap, and upon waking up at 11:00 I went back into web chat and they were able to fix it so now we are back in business. I am sorry for the down time, this is the first time in the 3 1/2 years of my sites existence that it has totally went down. This is why it says to have a company host your site, but that’s the way it goes. Glad to be back.
DEADLYDESIGNS.COM | MIKE WHITE
Music photographer based in Athens, Georgia
You must have changed web hosts as your site is up and mine is kablooey today as well as globat.com’s site!
Yeah, I finally had to say goodbye to Globat, I just had too many issues with them. My site just suddenly starting using too much PHP memory and Globat said it wasn’t them, but I had never done anything (installed additional plugins, etc) to cause the problem. I even went as far as to disable all the plugins except the essential ones, and still had issues! Globat wouldn’t even tell me what was causing the issue, and refused to increase my max PHP memory (8mb) My new host, Bluehost, is great and allows up to 32mb of PHP memory plus they even allow shell access which is sweet. All and all I am very happpy I switched. I was scared of having everything transfer over correctly, but it was pretty smooth. If you are tired of globat i’d recommend Bluehost.